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Jugglr Privacy Policy

M3B Labs Pty Ltd (ACN 608 681 910), (“M3B Labs”, “we”, “Jugglr” or “us”) operates an online platform (“Jugglr”) allowing users (“User”, “You”, “Your”) to connect, provide personal help, and outsource tasks. This is done through Jugglr’s online platform which includes our website at www.jugglrapp.com, the Jugglr mobile application, and any other platform we may introduce in the future, (together, the “Jugglr Platform”).

 

M3B Labs manages the information that We collect from You when you use the Jugglr Platform or otherwise in accordance with all applicable privacy legislation in Australia. We recognise the importance of Your privacy and want You to feel confident that the personal information You provide to us is in good hands.

 

This Privacy Policy describes how M3B Labs handles Your personal information, and sets out the rights and obligations that both You and M3B Labs have in relation to Your personal information.

 

By accessing the Jugglr Platform, You accept and agree to the Jugglr Terms of Use, (“TOU”), which is available at www.jugglrapp.com/terms-and-conditions/, which includes Your consent to, and authorisation of, the collection, use and disclosure of Your personal information in accordance with this Privacy Policy. This Privacy Policy forms part of the TOU.

 

1. Collection and Use of Your Personal Information

 

We believe that a world where mothers can easily connect, share and care for each other is a better world. In order to create this world for the User and connect You within the Jugglr Platform, we need to find out a bit about you. If You choose not to provide this information to us, We may be unable to provide some or all of our services to you.

 

M3B Labs collects Your personal information when You register to be a User. This may include, but is not limited to, Your name, postcode, phone number, contact details, gender, Facebook friends, offers and needs for services, and interests. We may also give You the option of providing a set of photos to be associated with Your Jugglr User ID. If Your personal details change, it is Your responsibility to update Your Jugglr account with those changes, so that We can keep our records complete, accurate and up to date. We collect most of this information at login through Your Facebook account and at any time when You update Your Jugglr account preferences. The conditions for uploading Your information, including your personal information, into the Jugglr Platform are stated in the TOU.

 

You are not anonymous to us when You log into the Jugglr Platform or post any content on the Jugglr Platform. To enable us to improve our existing services and to create new service features, Jugglr may collect, and share with other Users and service providers on Jugglr, information about the way You use our services, including (but not limited to) the transactions You enter into on the Jugglr mobile application, Your feedback rating, the offers You make, and the transactions You enter into with our valued affiliate service providers.

 

Generally, We do not collect ‘sensitive information’ about you. Sensitive information includes, but is not limited to, information about Your race or ethnic origin, Your religion, Your medical history and Your sexual orientation. We will only collect sensitive information about You in the event that it is necessary for the purpose of providing You with a product or service. In such circumstances, We will only collect sensitive information WITH YOUR CONSENT unless we are required by law to collect such information from you. We will assume you consent to us having that information when you provide it to us voluntarily.

 

When you:

  • register a Jugglr account (including setting preferences);
  • access the Jugglr Platform; or
  • provide feedback on other Users

 

Your USER ID, PREFERENCES, PROFILE INFORMATION and RATINGS PROVIDED and RECEIVED is visible to other Jugglr Users ONLY.

 

We strongly encourage You to use caution and Your best judgment when filling in Your profile, pictures and general information in the Jugglr mobile application. We do not in any way control, and do not accept any responsibility or liability whatsoever for, the disclosure or use of Your personal information which is voluntarily posted through the Jugglr Platform. We do, however, respond to complaints from Users and will take down offensive, unlawful or inaccurate material which is brought to our attention (Please see the TOU for more details).

 

Jugglr may also receive and record information from Your internet browser and mobile, including IP addresses, cookies (see section 2 below), software and hardware attributes and Your page requests.

In addition to data collected from Your content, we may also collect data on Your internet behaviour from Facebook, other social media applications, and other services. We may collect and process information about Your actual location (for example, GPS signals sent by Your mobile device).

 

We may also use a range of different technologies to confirm Your location so that we can make a better assessment of the types of services and benefits we can provide to persons in Your area.

 

Jugglr may use the information We collect including the information described above in our provision of the Jugglr Services, including (but not limited to):

  • to identify and authenticate a User;
  • to protect Jugglr and the Users of the Jugglr Platform;
  • to customise the content and any advertising displayed on the Jugglr Platform;
  • to provide, maintain, protect and improve our services;
  • to provide Your information to another User with whom You have or have had contact facilitated by Jugglr;
  • as required by law, order of a court, tribunal or regulator, or if Jugglr reasonably believes that the use or disclosure of the information is reasonably necessary for enforcement related activities;
  • to develop new service features;
  • to ensure that Jugglr receives payment of the fees due to it, if applicable;
  • to contact You (for example, to inform You about upcoming changes or improvements to our services);
  • to conduct research;
  • to permit content on the Jugglr Platform (such as postings or third party advertisements) to be targeted, on an aggregate basis, to the Users for whom it is most likely to be relevant;
  • to expand our User base;
  • to develop our relationships with affiliate service providers; and
  • to generate data reports on an aggregated, non-personally identifiable basis, for both internal and third party use, but subject to any applicable laws (for example, We may show advertisers or investors trends relating to the general use of Jugglr’s services).

 

Your contact information may also be used for accounting, invoicing and billing purposes, marketing purposes, by our third party service providers, and to respond to any enquiry You make. Currently, we do not send any collected personal information outside Australia, but You need to check the practice and privacy policy of any third party service provider to whom you provide such information, as they are independent from us and have their own procedures. When You contact Jugglr, We may keep a record of the communication(s) between You and Jugglr to help resolve any issues You might have.

 

In certain circumstances We will use Your email address to administer our TOU (for example, We may notify You of a breach).

2. Cookies and Anonymous Identifiers

 

If You have registered on the Jugglr Platform then Your device may be given a cookie or other anonymous identifier, which can save You time each time You re-visit the Jugglr Platform.

 

A cookie is a unique identifier given to visitors of websites and online networks, but doesn’t include the visitor’s personal details. Jugglr may use cookies and other anonymous identifiers for a number of purposes, including to access Your information when You sign in, to keep track of Your preferences, to direct specific content to you, to report on Jugglr’s User base, and to improve Jugglr’s services. We may also use cookies or other anonymous identifiers when You interact with our affiliate service providers (for example, when You integrate Your Jugglr account with Your Facebook profile). Most web browsers automatically accept cookies. You can configure Your browser or personal devices to reject cookies, but doing so may restrict access to some pages and services within the Jugglr Platform.

 

You acknowledge that if You change the permission settings for Jugglr to access Your Facebook account details, Jugglr services may not work as intended. You should remember that, in this case, while You may still be able to use the Jugglr Platform, our services may not function properly on Your device and You may not be able to take advantage of certain Jugglr features. We do not accept responsibility for problems you experience if you change your account settings in this way.

3. Protecting and Maintaining Personal Information

 

Your account is protected through Your Facebook login for Your privacy and security. We have no control over Facebook or its information security protocols. We will take all reasonable steps to protect the information You have authorised Facebook to share with us or that you share with us from unauthorised access, use and disclosure through our processes and systems, including protection by industry standard encryption (encoding software). However, We cannot guarantee the absolute security of Your information, or that our systems will be completely free from third party interception, hacking, viruses, worms, Trojan horses, or other harmful components. Please notify us immediately if you suspect that your Jugglr User account has been hacked or if your login details have been compromised.

 

Security and privacy of Your payment and account details is protected using industry standard encryption and approved payment providers including STRIPE (please visit www.stripe.com/au/privacy for more). Please note that while we have used our best efforts to select our affiliate service partners, such as payment services providers, for their good reputation and reliability, including their approach to information security, we do not control their activity. We will respond quickly to any report from You of malfunction or misuse of information, and we welcome your feedback regarding our service partners.

 

You are entirely responsible for maintaining the security of Your password, login details and account information.

4. Third Parties

 

The Jugglr Platform may contain links to third party websites, including the networks of our valued affiliate service providers, advertisers, and STRIPE. If You follow a link to any of these websites, for instance the STRIPE payment system, please note that they have their own privacy policies. If You use our Jugglr Platform to link to another application or site, You will be subject to their terms and conditions of use, privacy policy, and security statement. We strongly encourage You to view and assess these statements before disclosing any of Your personal information on such applications or sites.

 

Jugglr does not control, and does not accept any responsibility or liability for, compliance with the privacy policy of, and use of personal information by, any party other than Jugglr, including any other User of the application and the operators of any website to which the Jugglr Platform links.

 

If Jugglr is involved in a merger, acquisition or asset sale, We will give any affected Users of the Jugglr Platform notice before their personal information in our control is transferred to another entity or becomes subject to a different privacy policy.

 

The Jugglr mobile application makes use of the Google Maps API to assist with location-based information. More information about the Google Maps API and Google’s related privacy policy can be found here www.privacy.google.com. Please note that by agreeing to use the Google Maps API you will agree to provide certain location information to Google, which will be handled by Google under Google’s own usage practices and privacy policy.

5. Marketing

 

When You register as a User on the Jugglr mobile application, You may be given the opportunity to elect (“opt-in”) to receive updates on our latest services, news and special offers, and those of our valued affiliate service providers (“Marketing Material”), via Your Jugglr account, personal e-mail address, post, or telephone.

 

Jugglr may contact You as the result of a referral by another User of the Jugglr Platform who has provided us with Your contact information, such as Your name and email address. The use of contact information received in connection with a referral will be governed by this Privacy Policy. You may, at any time, opt-out of Jugglr’s referral system by emailing Jugglr using the contact information provided on the Jugglr Platform.

 

Jugglr may use the remarketing services provided by Google Analytics to advertise online. Google Analytics collects information about visitors and uses it for Google’s service delivery purposes.

 

Jugglr and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimise, and serve ads based on an individual’s past visits to the Jugglr Platform.

 

Using the Ads Settings in a personal Google account, You can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads.

6. Administrative Communications

 

Jugglr reserves the right to send You administrative and account-related messages that You may not opt out of. To cease all communications to You from Jugglr, You must close down Your Jugglr account.

7. Accessing Personal Information

 

We will allow you, at any time, to access, review, or request the edit, update and/ or deletion of personal information that We hold about you, unless:

  • We are legally permitted or required to deny You access to, and/or to retain, the information; or
  • You make request(s) that are unreasonably repetitive, require Jugglr to make a disproportionate technical effort (for example, to develop an entirely new system), risk the privacy of others, or would be highly impractical to comply with.

 

If You wish to access the personal information We hold about you, or to delete Your Jugglr account, You should contact Jugglr via email at support@jugglrapp.com. Please let us know if You would like us to correct any of Your personal information that we hold.

 

We need to prevent information in our systems from being accidentally or maliciously destroyed. As a result, when You delete information from the Jugglr Platform, residual copies of that information on our active servers, as well as any corresponding information on our backup systems, may not be immediately deleted. In most cases such residual information will be completely deleted within 30 days.

8. Privacy Concerns

 

If You have any questions or concerns about the way that We handle Your personal information or require further information, please contact Jugglr via email at support@jugglrapp.com. If You make a formal written complaint to a regulator in relation to our compliance with this Privacy Policy, We will contact You to follow up on that complaint. We would appreciate the opportunity to discuss your concerns with You before you take your complaint to a regulator.

 

Jugglr may, from time to time, modify this Privacy Policy (and update the web page on which it is displayed). Jugglr will send notification of any such modification to Your Jugglr account and/or Your registered email address. Please check that account regularly.

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